Job Title

Technical Pre-Sales Consultant – CCaaS

  • Position:
  • Salary: £60000 - £75000 + Car Allowance + Commission + Package
  • Location:
  • Job ID: 01684
  • Applications: 0
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Job Description

Technical Pre-Sales Consultant – CCaaS (home based UK wide)


Our Client is a global leading provider of technology-driven, communication services, serving Fortune 500 companies and other clients across all industries. For more than 2 decades our client has been at the forefront of hosted and cloud-based solutions. They focus on Collaboration & Conferencing, Managed Voice, Network Services and Digital Media Services.


job description

Purpose & scope

Technical Pre-Sales Consultant providing technical solutions for the Sales team, Architecting winning solutions for both existing and new label clients.

Essential functions of role

  • Subject Matter Expert in the Latest contact centre solutions with a focus on customer experience.
  • Articulate business outcome’s and be able to create a technical roadmap to achieve it
  • Provide hands-on, pre-sales technical guidance to the Sales division
  • Create and deliver technical sales-focused presentations to buyers including whiteboarding and demo’s
  • Ability to Identify further requirements within new and existing accounts.
  • Expected to Continually Develop and maintain expert technical understanding of the client portfolio whilst leveraging against competitor solutions
  • Act as the go-to technical resource for Sales
  • Lead and deliver technical workshops & proof of concepts based on customers key business requirements and ROI

skills & knowledge


  • 2 – 4 years in a technical Pre-Sales role with client-facing responsibilities
  • Proven credibility with customers with the ability to develop long term relationships through technical expertise and demonstration
  • Ability to engage with clients using remote collaboration/presentation tools
  • Willingness to travel
  • In depth Technical knowledge of contact centre environments, ideally hosted or cloud-based contact centre solutions, CCaaS working with Vendors such as Cisco, Avaya, Mitel, Genesys, Unify
  • Strong technical knowledge covering associated contact centre technologies – Call recording, workforce optimisations & interactive voice response systems
  • Experience working in some of the following areas, Contact Centre Solutions ,VOIP, Instant Messaging & Presence Platforms, Collaboration (e.g., Voice, Video and Digital Collaboration, Web, etc)
  • Ideally Knowledge of networking and security concepts for Contact Centre & Unified Communications solutions


£55-65k +Car allowance +Commission +Company Pension +Life Insurance


Click IT Consulting specialise in the recruitment of Data Networking (Cisco & Juniper), UC/Contact Centre, Security, Wireless LAN and Cloud professionals covering both technical and sales opportunities. ​

Tags: career, CCaaS, Cisco, Contact Centre, design, job, Pre-Sales, Unified Communications

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Technical Pre-Sales Consultant – CCaaS

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